- Pay attention
- Don’t talk
- Don’t think about your reply while the other person is still speaking
- Pause before replying
- Think about what the other person has said
- If it’s helpful, say back to them what you understood they said
Wednesday 20 July 2011
How to Listen
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I agree completely. Particularly if the person speaking is a member of your staff, you need to make them realise that it is their space and they are empowered to use it as they wish. I used to take my watch off to avoid any suggestion that I might glance at it and convey the impression that time was bounded. Wise words.
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